F.A.Q.2026-04-14T22:37:58+02:00

Frequently Asked Questions

Planning your stay in Zermatt? Our FAQ page answers common questions about our holiday apartments, bookings, amenities, and your arrival—so you can relax and focus on enjoying the mountains.

Number of guests2026-04-02T13:03:13+02:00

Each Mojo apartment features one bedroom and is designed for two adults. On request, we are happy to welcome a third adult by adding an extra bed in the living area (CHF 75 per night).
With the exception: Studio Morenka is exclusively available for a maximum of two adults.

Children2026-04-14T15:29:38+02:00

In order to ensure a calm and relaxing atmosphere for all guests, access is limited to guests aged 17 years and above.

Pets2026-04-02T13:05:59+02:00

To keep House Mojo serene and comfortable for everyone, pets are not allowed.

Check-in & keys2026-04-02T13:06:15+02:00

Before arrival, your host will get in touch to learn your expected arrival time. Depending on this, you will either be guided to the key location or personally welcomed at the main entrance. Your host may also stop by in the evening to answer any questions and make sure you feel at home.

Arriving by car2026-04-02T13:06:33+02:00

Zermatt is proudly car-free. We recommend parking in Täsch, where a parking garage is located directly at the train station. From there, a short train or taxi ride brings you to Zermatt

Transfers2026-04-02T13:06:57+02:00

House Mojo does not offer a pick-up service. Taxis and local buses are easily available and will bring you close to the house.

Bed linen & towels2026-04-02T13:07:13+02:00

Fresh bed linen and soft towels are included.

Toiletries2026-04-02T13:07:32+02:00

Shampoo is not provided, allowing you to enjoy your own preferred products.

Breakfast2026-04-02T13:07:52+02:00

Breakfast is not served — giving you the freedom to explore Zermatt’s cafés or enjoy a slow morning in your apartment.

Coffee moments2026-04-02T13:08:04+02:00

Every kitchen comes with a Nespresso machine for your daily coffee ritual. Prefer filter coffee? Just let us know — we’ll take care of it.

Matterhorn Views

All apartments have balconies & Matterhorn views

Restaurant Bergstube

Enjoy traditional home cooking on your doorstep

Free Wifi

High speed internet, secured per apartment

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